Thank you for using Port Guide & Distances, a subscription-based mobile application available via Google Play and the Apple App Store.

1. General Terms

All purchases and subscription payments for Port Guide & Distances are processed exclusively through the distribution platforms — Google Play and the Apple App Store. As developers and publishers, we do not handle payments directly, and therefore, we are not authorized to provide refunds ourselves.

2. Refunds via Google Play and Apple App Store

Both app stores maintain their own policies regarding refunds:

• Google Play Store:
  Refunds are issued directly by Google and are subject to the Google Play refund policy. Typically, a refund may be granted if requested within 48 hours of purchase, although Google may consider extended refund windows depending on the circumstances.
• Apple App Store:
  Apple manages refunds under its Media Services Terms and Conditions. If you wish to request a refund, you can do so through Apple’s Report a Problem page shortly after your purchase.

3. No Direct Refunds from the Developer

We, as the developer of Port Guide & Distances, do not have access to your payment information and cannot issue refunds directly.
All refund requests must be submitted through the app store where the purchase was made.

4. Non-Refundable Scenarios

Refunds may not be available in cases such as:

• Forgetting to cancel a subscription before it renews.
• Inactivity or limited use of the app after subscribing.
• Requests submitted long after the date of purchase.

5. Support Contact

If you experience issues with the app or require assistance navigating the refund process through the app store, you can contact us for guidance:

📧 support@marinesurv.com

Please note: while we cannot issue refunds ourselves, we are committed to supporting users with troubleshooting, technical help, and navigating the proper refund procedures through Google Play or the App Store.