Thank you for using Port Guide & Distances, a mobile application distributed via Google Play Store and Apple App Store and developed by Marine Solutions SD Group (“we”, “us”, “our”).

This Refund Policy explains how refunds for purchases related to Port Guide & Distances are handled.

Important: Nothing in this Policy limits any mandatory consumer rights you may have under applicable law (for example, EU/EEA, UK or local consumer protection rules). In case of conflict, mandatory consumer law and the app store’s terms prevail.

1. Scope of this Policy

1.1. This Refund Policy applies to:

• Subscriptions purchased in the App (Monthly, Quarterly, Half-Year, Annual);
• Marcoin packages (Trial, Standard, Professional, Captain’s, Fleet) purchased in the App;
• Other in-app purchases related to Port Guide & Distances that may be introduced over time.

1.2. This Policy covers purchases made via:

• Google Play Store (Android);
• Apple App Store (iOS).

We do not offer any alternative payment channels within the App or on our own website for Port Guide & Distances.

2. Payment Processing by Google and Apple

2.1. All payments for Port Guide & Distances are processed exclusively by Google or Apple as the platform operators.

2.2. We, Marine Solutions SD Group, as the developer and publisher:

• do not collect or store your full payment card or bank details;
• do not have access to your complete transaction data in the app store;
• cannot technically issue refunds directly to your card or payment method.

2.3. As a result, all refunds are handled by the respective app store in accordance with its own terms and refund policies.

3. Refunds via Google Play

3.1. If you purchased a subscription or Marcoin package on Google Play:

• Google processes the payment and manages refund decisions under the Google Play refund policy.

3.2. Typically (subject to Google’s policy and jurisdiction), Google may:

• allow you to request a refund within a limited time window (often within 48 hours of purchase, but this may vary);
• consider additional or extended refund requests in certain circumstances (for example, technical issues with the app).

3.3. To request a refund on Google Play, you generally need to:

• open Google Play > Payments & subscriptions > Budget & order history; or
• use Google’s online refund request tools (e.g., “Report a problem” / “Request a refund”), where available;
• follow Google’s instructions and submit the reason for your request.

3.4. Google will review your request and decide whether a refund can be granted under their rules and applicable law.

4. Refunds via Apple App Store

4.1. If you purchased a subscription or Marcoin package via Apple App Store:

• Apple processes the payment and manages refunds under Apple Media Services Terms and Conditions and the relevant refund policies.

4.2. To request a refund from Apple, you typically need to:

• go to Apple’s “Report a Problem” page or the relevant Apple support page;
• sign in with your Apple ID used for the purchase;
• select the transaction related to Port Guide & Distances;
• choose the reason (e.g., technical issue) and submit a refund request.

4.3. Apple will review your request and decide whether a refund can be granted under their rules and applicable law.

5. No Direct Refunds from the Developer

5.1. We do not process payments directly and do not have technical access to your payment method or store balance.

5.2. We therefore cannot:

• issue refunds directly to your card, bank account, or wallet;
• reverse or modify transactions in Google Play or Apple App Store.

5.3. All refund requests must be submitted to the store where the purchase was made (Google or Apple).

5.4. If you contact us directly asking for a refund, we can:

• help you identify the relevant order;
• provide guidance on how to submit a refund request to Google or Apple;
• confirm technical issues from our side, where appropriate.

But we cannot override or replace the app store’s decision.

6. Subscriptions: Renewals, Cancellations and Partial Periods

6.1. Subscriptions to Port Guide & Distances (Monthly, Quarterly, Half-Year, Annual) are generally auto-renewing, unless you cancel them in your app store account settings.

6.2. It is your responsibility to:

• monitor renewal dates;
• cancel the subscription in Google Play or Apple App Store before the next billing date if you do not wish to continue.

6.3. As a rule (subject to app store policies and mandatory law):

• cancelling a subscription stops future renewals, but usually does not automatically grant a refund for the current billing period;
• pro-rata (partial) refunds for unused time in the current period are generally not guaranteed, unless explicitly allowed by the app store or by mandatory consumer law.

6.4. Examples where a refund may not be granted by the store (subject to their policies):

• you forgot to cancel before the renewal date;
• you did not actively use the app or used it minimally after subscribing;
• you changed your mind long after the purchase.

In all cases, the final decision is made by Google or Apple.

7. Marcoin and In-App Virtual Items

7.1. Marcoin is an in-app virtual currency used to unlock port views and distance calculations according to the package purchased.

7.2. Unless otherwise required by the app store or by mandatory law:

• purchased Marcoin and associated entitlements are generally non-refundable once they have been credited to your account;
• we do not provide cash refunds for unused or partially used Marcoin;
• Marcoin has no real-world monetary value and cannot be exchanged for money or other value.

7.3. If you believe Marcoin was charged but not correctly credited or usable due to a technical problem:

• first, try to restore purchases or sync your account inside the App (if the option is available);
• if the problem persists, contact us at support@msdmarine.com with details (store, order ID, date, etc.);
• we can confirm technical issues on our side and guide you on how to request a refund via Google Play or Apple App Store.

7.4. If the app store grants a refund for a Marcoin purchase, we reserve the right to:

• adjust your Marcoin balance and related entitlements accordingly;
• revoke access to features obtained solely through the refunded purchase.

8. Non-Refundable Scenarios (Subject to Law and Store Policies)

8.1. In addition to the examples above, refunds may not be granted (by the stores) in situations such as:

• Long delay between purchase and refund request, beyond store deadlines;
• Normal functioning of the App, where no technical defect can be confirmed;
• Unsuitability for a specific personal purpose (e.g., user expected a different type of content or feature, but the App works as described);
• Violation of Terms of Use, fraud, or abusive behaviour.

8.2. These examples do not override any mandatory rights you may have (for example, statutory withdrawal/cancellation rights for digital services where applicable). The app store will apply its own policies and local law.

9. Technical Issues, Defects and Our Support Role

9.1. If you experience technical problems with the App (crashes, inability to access purchased features, syncing issues, etc.), please contact us first so we can attempt to resolve the issue:

• Email: support@msdmarine.com

Please include, where possible:

• the platform (Android / iOS);
• app version;
• description of the issue;
• screenshots or error messages;
• whether the issue affects subscription or Marcoin access.

9.2. If we confirm that:

• the App is not functioning as described; and
• we are unable to correct the issue within a reasonable time,

we may advise you to request a refund from Google Play or Apple App Store and provide you with technical confirmation to support your request (where appropriate).

9.3. The final decision to grant or refuse a refund always remains with Google or Apple, not with the developer.

10. Chargebacks and Misuse

10.1. Initiating a chargeback with your bank or payment provider for valid, delivered services may, in some cases, be treated by app stores as a dispute or potential misuse.

10.2. If we are notified of repeated fraudulent or abusive chargebacks related to Port Guide & Distances, we reserve the right, to the extent permitted by law and platform rules, to:

• suspend or terminate access to the App;
• revoke or adjust Marcoin balances and subscriptions associated with disputed transactions.

10.3. We encourage you to first contact us and/or use the official store refund procedures before resorting to chargebacks.

11. Changes to This Refund Policy

11.1. We may update this Refund Policy from time to time (for example, if store rules change or we introduce new types of purchases).

11.2. When we update the Policy, we will:

• change the Effective date at the top;
• where appropriate, provide notice in the App or on our website.

11.3. Continued use of the App and purchases made after the updated Policy becomes effective indicate your acknowledgement of the revised Policy.

Again, any update will not reduce or limit your rights granted by mandatory consumer protection laws.

12. Contact Us

If you have questions about this Refund Policy or need help with the refund process in the app stores, please contact us:

Marine Solutions SD Group
Email: support@msdmarine.com
Website: www.msdmarine.com

While we cannot directly issue refunds, we are committed to assisting you with technical troubleshooting and guiding you through the proper refund procedures in Google Play or the Apple App Store.