This Support & Takedown Policy explains how Marine Solutions SD Group (“we”, “us”, “our”) handles requests related to allegedly unlawful, infringing or otherwise problematic content in Port Guide & Distances (the “App”).

This document is for information only and does not constitute legal advice.

1. Scope of this Policy

We accept and review requests concerning, in particular:

• Intellectual property (copyright, database rights, trademarks, etc.);
• Privacy and data protection (e.g., personal data published without a legal basis);
• Defamation / reputational issues;
• Safety and illegal content (e.g., content allegedly violating applicable laws);
• Other serious legal concerns directly related to content or data displayed in the App.

This Policy covers only content within Port Guide & Distances and does not apply to third-party websites, app store listings or services we do not control.

2. How to Contact Us

If you believe that any material in Port Guide & Distances infringes your rights or is otherwise unlawful, please contact us:

Email: support@msdmarine.com
Subject line (recommended): Port Guide & Distances – Takedown Request

Provider: Marine Solutions SD Group

You may write to us in English or Ukrainian (other languages might require additional time for translation).

3. Information to Include in Your Takedown Request

To allow us to assess your request efficiently, please include at least the following information:

1. Your identity and contact details
   • Full name (and company name, if applicable);
   • Role (e.g., rights holder, authorised representative, legal counsel);
   • Email address and, optionally, a phone number.
2. Description of the disputed material
   • What exactly you believe is infringing/unlawful (e.g., specific port description, route, screenshot, text fragment, data element);
   • A clear explanation of why you believe it infringes your rights or violates the law.
3. Location of the material in the App
   • As precisely as possible: port name, region, coordinates, screen name, or a description of the steps to reproduce the view inside the App;
   • Screenshots, if possible, with the disputed part clearly marked.
4. Legal basis of your claim
   • For IP: proof of ownership or authority (e.g., registration, licence, link to official source, explanation of your rights in the work);
   • For privacy: which personal data is involved and why its processing/display is unlawful;
   • For defamation or other issues: why the content is false, misleading or otherwise unlawful under applicable law.
5. Supporting documentation (if available)
   • Copies or links to relevant rights registrations, court orders, official decisions, licences or correspondence.
6. Statements
   • A statement that you honestly and in good faith believe that the disputed use of the material is not authorised by the rights holder, its agent or the law (or otherwise violates your rights);
   • A statement that the information in your notice is accurate, and that you are authorised to act on behalf of the rights holder or as the affected party;
   • Place, date and your name/signature (typed name is acceptable for email).

Incomplete requests may delay our review, as we might need to contact you for clarification.

4. Acknowledgement and Response Time

• We will acknowledge receipt of your takedown request within 5 business days (based on standard working days in our country of establishment).
• In our acknowledgement, we may:
  • confirm that your request is under review;
  • ask for missing information or clarification, if needed.

More complex cases may require additional time to investigate, especially if they involve multiple jurisdictions, technical checks or consultation with external advisors.

5. Our Review Process

When we receive a takedown request, we will:

1. Review the request and supporting materials
   • Verify whether the content is actually present in the App;
   • Assess whether your claim appears credible and relevant to the content.
2. Request additional information, if necessary
   • We may ask you to provide more details or documentation to substantiate your claim.
3. Temporary measures (where appropriate)
   • If the claim seems serious and prima facie valid, we may temporarily disable, hide or restrict access to the disputed content while we assess the matter, especially in cases involving:
     • alleged clear IP infringement;
     • privacy or personal data concerns;
     • safety risks or potentially unlawful content.
4. Decision and actions
   Depending on the outcome of our assessment, we may:
   • remove or modify the disputed content;
   • keep the content unchanged (if we reasonably conclude that the claim is unfounded or insufficiently supported);
   • implement technical or editorial changes to reduce risk (e.g., anonymisation, corrections, additional notes).
5. Notification
   • We will inform you by email about the outcome of our assessment and any action taken (or not taken) in response to your request, unless legal obligations prevent us from doing so.

6. Repeated or Abusive Notices

We reserve the right to:

• Reject or ignore clearly abusive, frivolous, automated or bad-faith notices;
• Request additional verification of identity and authority where we suspect impersonation or misuse;
• Take appropriate action (including legal action) in case of systematic, bad-faith or fraudulent takedown attempts.

At the same time, we will always seek to act impartially and with respect for both rights holders and users.

7. Interaction with App Stores and Authorities

In some cases, we may need to:

• Coordinate with Google Play or Apple App Store if your claim overlaps with their own policies;
• Cooperate with competent authorities (e.g., courts, regulators, law enforcement) if required by law or if we receive legally binding orders.

Nothing in this Policy prevents you from:

• Filing a complaint directly with Google or Apple under their own procedures;
• Seeking legal remedies before courts or relevant administrative bodies.

8. Personal Data in Takedown Requests

When you submit a takedown request, we will process your personal data (e.g., name, contact details, correspondence) for the purposes of:

• Handling and documenting your request;
• Preventing abuse and ensuring legal compliance;
• Defending our rights in case of disputes.

Such processing is carried out in accordance with our Privacy Policy. By sending a request, you acknowledge that we may store your correspondence for as long as reasonably necessary to manage the issue and comply with legal obligations.

9. Changes to this Support & Takedown Policy

We may update this Policy from time to time (for example, to reflect legislative changes or internal process updates). When we do:

• We will update the Effective date at the top;
• Where appropriate, we may also notify users in the App or on our website.

Your continued use of the App after such changes become effective constitutes your acknowledgement of the updated Policy.

10. Contact

For all support, takedown or legal requests related to Port Guide & Distances, please contact:

Marine Solutions SD Group
Email: support@msdmarine.com
Website: www.msdmarine.com